Lifestyle Banking: Moving Financial Behavior from Conscious to Unconscious
Lifestyle banking, as I use it here, refers to integrating banking services seamlessly into our customers’ lives. That is, to transition banking from something we must stop and accomplish into...
View ArticleWhat if Apple Creates a Financial Lifestyle?
While moderating a panel at the Card Forum show last month, an audience member from Bank of America asked me a fascinating question, “What are the implications of Apple’s recent patent filing for NCF...
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Learning from Apple: Don’t give up on Branch Banking
There were many insights I took away from reading Walter Isaacson’s biography of Steve Jobs. One of the most relevant to the financial industry was Steve Jobs’ belief in the value of a physical retail...
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Learning from Apple: Creating a Great Customer Experience
I just finished reading Walter Isaacson’s biography on Steve Jobs. The book is full of interesting stories and insights, but there was one in particular that reminded me of a current problem faced by...
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Are NFC-Enabled Mobile Wallets Really the Future?
“It’s not clear that NFC is the solution to any current problem.” That’s a quote from Phil Schiller, the Senior Vice President of Worldwide Marketing at Apple. He said that in response to a question...
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Is the NFC-Enabled Mobile Wallet Dead?
Send not for whom the bell tolls; it tolls for NFC Well, that was fast. It seems like just yesterday we were debating the virtues of the NFC-enabled mobile wallet—a new category of payment products...
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Merchant Acquirers: Survive or Thrive?
“It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able to adapt” —Leon Megginson This quote causes...
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The Next Big Thing: The Unhappily Banked
Our industry is very familiar with the terms unbanked and underbanked, but there is another group that deserves our attention—the unhappily banked. Surprisingly, research by Viacom paints a grim...
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